ROOTS GROW IN THE DARK
We explore the systems that shape our world and share what we learn. Plain language. Because understanding is how we support each other.
Hover any node to see what it is. Click to drill into the docs. View larger map →
Something is happening to you right now.
Tap the closest one. We tell you who to call, what to fill in, and what to do first.
Call 000 (police, ambulance, fire)
1800RESPECT 1800 737 732 for family or domestic violence. Free, 24 hours.
Mental health crisisLifeline 13 11 14 (24 hours, free)
13YARN 13 92 76 for Aboriginal and Torres Strait Islander callers.
I think I've been scammed
Where to report it, how to stop the money, what to do next.
02I lost super money or got a letter from my fund
The First Guardian / Shield collapse. Where to complain, how to track recovery.
03I disagree with a Centrelink decision
ARO review, then ART tribunal. Free. The 13 week rule.
04Someone I love has died
The first 7 days. Probate, super death benefits, who to notify.
05My landlord won't fix something
Urgent vs non-urgent repairs. State tribunal pathways.
06I want to make a privacy complaint
The 30 day rule. OAIC pathway. Template wording.
07My data was leaked or my account was hacked
The first 24 hours. Account lockdown, ID Care, credit watch.
08I am in financial hardship
National Debt Helpline. Mortgage hardship. Credit hardship.
09I want my own records from a company or government
FOI, GIPA, RTI, APP 12. Templates ready to use.
10My bank or super fund charged me unfairly
IDR then AFCA. Free, binding. Up to $1.235m caps.
11My energy or water bill is unaffordable
Energy Bill Relief. Concessions. Energy and Water Ombudsman.
12I think a financial adviser misled me
Adviser register check. AFCA. Compensation Scheme of Last Resort.
None of these fit? Use the system map above, or browse all documents.
Latest Documents
Newly added primary sources and guides, with verification dates and source links.
View All →Understanding Guides
Plain language explainers for the complex systems you live inside.
Explore →System Maps
Visualising how systems connect and overlap. The interoperability layer.
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